How can we help?

Questions about payments

When and how do I pay?

Only after the chef accepts your request. Payment, including any deposit, is arranged directly between you and the chef, using whichever methods they accept. Ao Lume charges clients nothing.

The chef cancelled. What about what I've already paid?

Talk to them through the booking page, where the conversation is kept on record. If you can't reach an agreement, write to us: we'll help sort it out, and it's noted on their Ao Lume account.

Someone asked for my IBAN by message. Is that Ao Lume?

No. We only ask for bank details inside your booking page, while you're signed in. If you get a request by email, text or phone, don't reply, and let us know at [email protected].